At Hari Om Trading Company, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with easy return and refund options.
1. Returns
- Products can be returned within 7 days of delivery.
- To be eligible for a return, the item must be:
- Unused and in the same condition as you received it.
- In its original packaging with all tags and accessories.
- Certain items such as personal care, cosmetics, and intimate products are not eligible for return due to hygiene reasons.
2. Refunds
- Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.
- Shipping charges are non-refundable unless the return is due to a damaged or wrong product delivered by us.
3. Exchanges
- We only replace items if they are defective, damaged, or delivered incorrectly.
- If you need an exchange, please contact us with your order details and reason for exchange.
4. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order.
- Once the order is shipped, cancellation will not be possible.
5. How to Initiate a Return/Refund
To request a return, refund, or exchange, please contact us at:
📧 Email: chariomtrading@gmail.com
📞 Phone: +91 9351291248
📍 Address: 119, B Block, Subcity Center, Udaipur – 313002, Rajasthan, India
Please include your Order ID, product details, and reason for return/refund when contacting us.
6. Important Notes
- Products returned without prior communication will not be accepted.
- We reserve the right to refuse returns that do not meet the above conditions.